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Frequently Asked Questions (FAQs)

1. How do I place an order?

Placing an order is simple! Just browse our products, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your payment, and you’re done!

 

2. What payment methods do you accept?

We accept:

Credit/Debit Cards (Visa, MasterCard, etc.)

Mobile Payment (bKash, Nagad, Rocket)

Cash on Delivery (selected locations)

Bank Transfer (for bulk orders)

 

3. Can I cancel or modify my order after placing it?

Orders can only be canceled or modified within 1 hour of placing them. Please contact our support team immediately if you need assistance.

 

4. How long does delivery take?

Delivery typically takes:

Inside city: 2–3 business days

Outside city: 3–5 business days
You’ll receive tracking information once your order is shipped.

 

5. Do you offer free shipping?

Yes! We offer free shipping on orders over ৳2000. For orders below this amount, a standard delivery charge applies.

 

6. How can I track my order?

After your order is shipped, we’ll send you a tracking number via email or SMS. You can also track your order through our Order Tracker page using your Order ID.

 

7. What is your return and refund policy?

We accept returns within 7 days of delivery if the item is:

Unused

In original packaging

Not a perishable or hygiene-sensitive product

Refunds are processed within 5–7 business days after inspection.

 

8. Are your products authentic?

Absolutely! All our products are 100% genuine and sourced directly from trusted suppliers and manufacturers.

 

9. Do you offer bulk purchase or wholesale options?

Yes, we offer special pricing for bulk or wholesale orders. Please contact us at sales@youremail.com for inquiries.

 

10. How can I contact customer support?

You can reach us via:

Phone: +880 1979 154040

Email: support@ahyanjutemills.com

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